One of the biggest changes to happen to the fundraising landscape in recent years has been the growth of Peer-to-Peer (P2P) fundraising events. Spurred on by the inter-connectedness afforded by technology and social media, P2P is now one of the most popular – and lucrative – methods of raising money for a cause.

Helping your fundraisers be as effective as possible isn’t tricky – nor does it have to be expensive. With some simple planning and preparation, you’ll be able to help your fundraisers, help you.

Your first email

When your supporters sign up to take part in a P2P campaign, they should be given everything they need to get out there and start raising money. This not only includes all relevant information on your cause and the event itself, but also the digital tools and assets they’ll use along the way. Remember, the easier you make it for them, the more successful your campaign is likely to be.

A simple way to do this is by sending an email as soon as someone signs up, that can serve as your campaign toolbox – a one-stop shop for everything your supporters could possibly need.

Some things you can include in your induction email include:

  • Imagery: Including high-resolution logos and any relevant imagery not only makes it easy for your supporters to use them when seeking donations, it also stops them from having to source them online and potentially using incorrect, outdated or low-res logos.
  • Your mission statement: Help your supporters and their network to connect with your cause by telling them what you’re all about, and what the money they’re raising goes towards. Keep it short, sharp and be sure to show the real-world impact that people’s donations will have.
  • Templates: Your supporters will need to solicit donations from their network, so you might want to give them a well-written template they can use when contacting people. This will not only make it super simple for people to engage with their friends, colleagues and family, it also helps you control the messaging used and ensure your cause and the campaign is represented in the best light.
  • Fundraising best practices: Fundraising is your world, so you know it inside and out – but it’s important to remember that most of your supporters don’t know much about the art of fundraising. Including some basic, handy tips that they can use when raising money for your campaign is an excellent way to bring them up to speed and give them the best chance of success.
  • Event day details: If your P2P campaign is built around a specific event, be sure to include all event details in a clear and easy to read format.
  • Hashtags: Hashtags are potent tools when it comes to raising awareness, but they’re only useful if people are aware of them. Be sure to include any hashtags that are relevant to your cause and campaign and actively encourage people to use them in their social media posts.

Remember, this email will be the first real contact that many of your supporters have with your cause, so it’s essential you make a good first impression. Likewise, your supporters are representing you to their network, so you need to ensure they’re representing you to the standard you want.

By providing your supporters with the right tools, you are helping them to raise more in-turn, for your cause – it is a win-win situation.

Tips for the less “socially savvy”

By its very nature, modern P2P fundraising goes hand-in-hand with social networks. After all, it relies on using your network, and in the 21st century, what better network is there than a social network? When we consider that the average Facebook user has 388 friends, the advantage of leveraging the power of social becomes clear. However, it’s important to keep in mind that not all your supporters will be comfortable using social networks like Facebook or Twitter, and some may not even know where to begin.

Help your less “social savvy” supporters to utilise social media during the campaign with a simple starter kit that breaks down the basics. Adding a PDF or a website link for a downloadable page in your induction email, explaining how to use hashtags, the ideal length for posts, and some of the other basics of social media can help encourage people to get active on social and get excited about the fundraising possibilities it offers.

Tailoring your messages

Not everyone who signs up to your campaign will have the same approach to fundraising – so you shouldn’t treat them all the same! If you have a Customer Relationship Management (CRM) tool, you can see who’s participated in your campaigns before and gauge their level of expertise and dedication by looking at how much they’ve raised previously.

Little touches like thanking them for their continued support or issuing a friendly challenge to beat their previous total can go a long way to getting them engaged. Similarly, if you notice a supporter had participated before but didn’t raise any funds, you might want to give them additional information and tools in your initial email to remove any barriers they faced.

This might all seem like basic things – and they are! But it’s amazing how easy it is to overlook things like thanking your supporters for their participation, including all the background details, and giving them imagery to use. By going back to basics and ensuring your supporters are given the right tools for the job, you can take your Peer-to-Peer campaign to the next level.


Peer-to-peer campaigns have quickly become one of the most popular and effective tools in fundraiser’s toolbox – and looking at how successful and iconic many have become, it’s not hard to see why. As the platform behind some of Australia and New Zealand’s biggest P2P campaigns, we know how powerful and effective they can be when done right. So, if you’re on the fence about whether a P2P campaign’s right for you, here are four reasons why we love them.

They engage your supporters

In today’s increasingly crowded fundraising landscape, keeping your supporters engaged is more important than ever. Not only does it help to drive donations, retaining supporters is much more cost-effective than securing new ones, making it a win-win. A peer-to-peer campaign is a powerful tool when it comes to building that all-important connection between you and your supporters. By actively fundraising on your behalf, creating their own fundraising page, and telling their friends and family all about their involvement, participants rightly feel involved and, in turn, form a bond with your charity. Sharing updates with your P2P participants throughout and after the campaign also ensures they’re aware of the impact their support is having; one of the best ways to keep them engaged.

They raise awareness

Many peer-to-peer campaigns are built around an event or theme that’s aligned with the cause they’re supporting. Do It In A Dress, for example, is an Australian charity that asks participants to complete challenges while wearing a school dress, to raise funds for school girls in Africa. Not only does the dress create an eye-catching visual identity, it also emphasises the link with school girls and the work the cause is doing. A P2P campaign’s ability to create a meaningful connection to both the charity and those it supports is a big benefit of the format, and one that many non-profits have used to great effect.

They leverage social media

Peer to peer campaigns rely on your supporters calling on their network of friends, family and colleagues, making them a match made in heaven for social media. From asking for donations, to sharing updates of their progress, there’s plenty of opportunities for participants to post to their various accounts, not only raising you more money but also exposing your charity to a large and engaged audience. Considering the average Facebook user has 338 friends, the ‘sharability’ of P2P campaigns makes them particularly powerful.

They raise a lot of fundraising $$ if done right!

One of the biggest advantages of a P2P campaign is how much the best campaigns can raise. Because your supporters are actively involving their friends and family on your behalf, campaigns can quickly go viral, delivering a strong ROI in terms of both time and money. FrontStream’s powerful Peer-to-Peer platform makes managing your P2P campaign easier than ever before, letting you create an entirely white-label, customisable journey, manage registrations, and accept online donations with ease.

If you’d like to find out more about P2P campaigns and how you can use them to take your fundraising to the next level, get in touch with one of our experts on info@frontstream.com.au or by calling 1300 330 118.

How to use mobile phones for fundraising

As a millennial, I absolutely love smartphones. Who doesn’t? You can use it to communicate, navigate (google maps yo!) and look up information. At the very least, it is a great source of entertainment. Mobile phones to me and the rest of my generation are much like an extension of ourselves – they just makes our lives so much easier. So why haven’t many nonprofit professionals thought of using mobile phones as a medium for fundraising?

Several nonprofit organisations like Red Cross, Keep A Child Alive, and Operation Smile have made this shift and have seen tremendous benefits; especially in terms of having caught the attention of the younger generation. From making the donation process faster to building personal connections with donors, mobile phones are a great tool when it comes to raising more funds for your organisation.

Unsure of where to begin? You’re certainly not alone. But don’t worry! In this article, I’ve highlighted 5 ways in which you can leverage mobile phones to fundraise.

Personal and meaningful connections

Fundraising through text messages helps to create personal connections with your supporters, making them investors in your cause rather than one-time donors. And it’s rather convenient. With just a simple dance of your fingers, anyone with a phone can contribute to your cause. You can easily draft a text and send it to all your constituents within minutes. For instance, “Hi Alice. This is Jon from Hope Society. We’re almost reaching our fundraising goal of $5,000 for the Clean Iowa ballot initiative. Can I send you a small $10 donation?

This works best when you’re reaching out to first-time or lapsed donors. People are more likely to engage with you and donate when the request comes as part of a personal, one to one conversation.

Link it to your peer-to-peer campaign

An advantage of integrating your peer-to-peer campaign with your mobile fundraising campaign is that it increases the number of potential donors. Moreover, it also makes it easy for you to build and cultivate donor lists. What you can do is motivate a few of your core supporters to make personal appeals to their social networks. You can send them three types of text:

  • Motivational texts encouraging them to reach out to more people
  • Informational texts providing them with various tips and tools
  • Text appeals which they can send to their circles

Now that you have those new donors’ email addresses and numbers, you can add them to your database and existing email marketing list, so as to keep them updated on all the workings of your organisation and upcoming volunteering opportunities.

Make use of SMS sign-up

An SMS sign-up campaign is a great way to encourage mobile giving and to build your donor lists. For this, all you need is a keyword and a shortcode. By publishing your number at an event, rally or your social media handle, any person interested in your cause can send in a text to make a donation. For example, the American Red Cross made use of SMS sign-up campaigns to raise money to help people affected by the earthquake in Japan and tsunami throughout the Pacific region. Here, US residents were given the option to text “REDCROSS” to 90999 to donate to the cause. In this example, the keyword is “REDCROSS” and shortcode is “90999”.

Once a prospective donor texts the keyword, you can send an automated reply to collect their details, the donation amount, and the cause they want to help out. You can set the keyword while creating your SMS sign-up campaign and rent a shortcode or longcode.

Encourage text pledges

Text pledges are much like the “paddle-raise” at an event, but performed in a more fun and interactive way. With mobile pledges, the donor texts in the amount they are pledging to donate. You record the amount pledged, the time and date, and the donor’s cell phone number, after which your organisation collects the funds either at the end of the event or a days after the event.

One example of this type of mobile giving is The annual Elton John AIDS Foundation Oscar party (which received a whopping $7 million in funds). They foundation jazzed up their donation process with an on-site giving opportunity. Here, guests were allowed to pledge a limitless monetary contribution via text message. A live feed then broadcasted their pledges to the attendees, which created a social giving network. The donors were given the option to choose the amount they wanted to give and decided if they wanted to be recognised or not. This type of social giving opportunity works because of the power of peer-to-peer influence.

Send out donation prompts during the event

First up, ask for phone numbers during event registration. This solves your problem of having to request for information later. Next, focus on sending out donation prompts during the event urging guests to contribute. You need to highlight the need and urgency. You can say something like this “Hey Alice, we’ve almost raised of $10,000 for Clean drinking water initiative at Randwa. But we’re still $2000 short. Can you help us out by donating $15?” Sending out such prompts right at the beginning of an event, when attendees are getting settled, can result in the request being ignored. Instead, send out prompts after a presentation or during a speech that plays on the feelings of need or motivation to best encourage your potential donors.

Your nonprofit needs donations to keep running and mobile phones just make the process a whole lot easier. Try the above ideas for your organisation. And when you do, let me know! I would love to hear how they worked for you!

Author bio:

Jasmine Somaiah is a communications specialist at CallHub, a multi-channel engagement platform for nonprofits. She helps organisations grow their contact database and create personal channels of communication with supporters. If you have any queries hit her up at jasmine@callhub.io


Rising to the fundraising challenge

“Want to bet?” It’s hard to imagine a more motivating sentence than these three simple words. People love a challenge. From friendly wagers to giant corporate projects, it’s human nature to want to rise against the odds, overcome a hurdle, and emerge from the other side triumphant.

One thing that Australians love almost as much as a challenge is getting behind a good cause. So, when presented with the opportunity to combine those two, it’s no wonder that people jump at the opportunity. With March already upon us, thousands of Australians are gearing up for the World’s Greatest Shave. The event, in which people get sponsored to shave or colour their hair, has gone from strength to strength and is now one of the nation’s biggest fundraising events, raising over $200 million since it began in 1998.

World’s Greatest Shave is just one of many fundraising challenges that have become household names over recent years – and when you look at the three key characteristics of a challenge event, it’s easy to see why they’re often such a success.

They tell a story
Not only do good challenges tap into that primal desire to prove oneself, they also tell a story about the cause they’re supporting. By tying the challenge to the ethos or mission of the charity behind them, participants and those supporting them feel a strong connection to the cause. For example, the 40 Hour Famine Backpack Challenge raises money to help young refugees and involves living off whatever essentials you can carry in a backpack for 40 hours. The challenge echoes the experience that many refugees go through, who are forced to flee with nothing but what they can carry on their back. So not only do participants raise money, they also raise awareness in a meaningful way that’s sure to resonate with people.

They’re cost effective
Most challenge campaigns don’t involve large costs, as participants participate on their own time. There’s also no need to spend money on equipment or logistics as you would with a large-scale fundraising event, and as they’re particularly popular amongst millennials and the social-media savvy, your marketing almost takes care of itself – which brings us to…

They’re social media friendly
If a tree falls in the forest and no one’s around, does it make a sound? Similarly, if people participate in a challenge and don’t post it to social media, did it happen? Fundraising challenges are almost custom-made for shareability, meaning your cause is likely to reach a large audience organically as people post about their participation and give updates on their progress. Using a unique hashtag for your challenge will not only help people see who else is participating and create a sense of community, it will help you to collate images and stories that you can use in social media posts, emails and marketing campaigns of your own.


  • Base your challenge around a unique feature of your cause so that participants raise awareness while they’re raising funds
  • Keep costs down by choosing a challenge that doesn’t require you to create any physical materials and that participants can complete on their own
  • Encourage people to share their progress on social media so your cause reaches their audiences
  • Use a hashtag to collate images and posts for future marketing campaigns